Q. If you bought online or by phone
If you bought a phone, device or accessory from our website or over the phone and you’re not happy, send it back intact and without damaging the packaging for a full refund.
You have the right to cancel your order and return your product no later than 24 hours after you receive your product(s).
This applies to all products i.e. handsets and accessories. You can take products bought online back to one of our stores – you’ll need to call to arrange to have a ERF (Equipment Returns Form) completed and logged in your name:
- +1(868)626-5325 (standard call charges apply)
Put everything that came with your order into the original boxes/packages and take it to one of our stores along with the receipt or Invoice issued with your purchase. Once it’s arrived with us at our HO (please allow 2 working days for this to occur) we’ll give you a refund or replacement.
Cell Master bMobile Locations
Park Plaza, Cor Park & St. Vincent St, POS
City Gate, Port of Spain
Starlite Shopping Plaza, Diego Martin
One Woodbrook Place, Podium 4 C, Unit #15, 189 Tragarete Road, Woodbrook
11A Devenish St, Arima
Corner Cacique St & High Street, Princes Town
54 High St, Siparia
Building #3, Fernandes Ind. Ctr, EMR, Laventille.
Samsung Experience Stores
Unit U29, First Floor, Gulf City Mall, La Romaine
Unit D107, Ground Floor, Trincity Mall, Trincity
Unit 181, Middle Floor, Falls at West Mall, West Moorings
Q. How do I return a faulty product?
If a product develops a fault within 7 days after you bought it, we’ll simply exchange it for a brand new one under our returns policy, or you can return the product and get a full refund.
If a fault occurs between15 and 30 days after purchase, get in touch as we’ll need to check and test the product for you. If this confirms a fault, we’ll contact you to discuss your options – you can have it repaired, replaced or simply return it.
After day 31, we’ll repair the product for you. If it’s covered by the manufacturer’s warranty, you won’t be charged for this.
Please note that damage to a product isn’t covered by the manufacturer’s warranty. If it’s damaged rather than faulty, we’ll let you know how much the repair will cost, but we will charge this cost back to you the customer
Q. If you bought it in-store
Pop into your nearest Cell Master store with your product and proof of purchase, where our retail advisers will be able to help you.
Our returns policy won’t affect any of your legal rights, which we cannot exclude. For more information on your rights, contact Trading Standards department or Citizens Advice Bureau